Privacy Policy

Introduction

Welcome to Pips Engine (“we,” “our,” “us”). We are deeply committed to protecting your privacy and ensuring the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or interact with us in other ways. It also outlines your rights regarding your personal data and how you can exercise them.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information, depending on how you interact with us. This includes personal identification data, financial information, and technical data, all gathered to provide the best possible experience with our products and services.

Personal Identification Information

• Contact Information: We may collect details such as your name, email address, phone number, and mailing address. This information is necessary for user account management and customer service.
• Account Information: When you create an account with us, we collect username, password, and other necessary credentials to authenticate and secure your access to our services.

Financial Information

• Payment Details: We may collect your credit or debit card numbers, bank account information, billing address, and other financial details when you make a purchase or transaction through our platform. We do not store your card information unless explicitly required for recurring payments, and this data is processed securely by trusted third-party payment providers.

Technical Data

• Usage Information: We collect technical details about your device, such as IP address, browser type, operating system, pages visited, the time and date of your visits, and referral sources. This helps us optimize our website’s functionality and improve your user experience.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior. These tools help us track preferences, enhance user experience, and gather analytics for marketing purposes.

Usage Data

• Interaction Data: We collect information about how you use our website, including pages viewed, links clicked, time spent on pages, and search queries. This allows us to tailor the services we provide to your interests and improve site performance.

Other Data

• Customer Feedback: We collect responses from surveys, reviews, and other feedback mechanisms to better understand customer satisfaction and areas for improvement. This feedback helps us enhance our services.

How We Use Your Information

We use your information for a variety of purposes, always with your privacy and security in mind. These purposes include account management, service delivery, performance enhancement, legal compliance, and marketing communications.

Identity Verification and Account Management

We use your information to verify your identity and provide you with secure access to our services. This includes managing account credentials, facilitating password recovery, and providing customer support. Third-party verification services may be used, and this processing is necessary to fulfill legal obligations and safeguard your account.

Provision of Products and Services

We process your information to deliver products, complete transactions, provide updates, and improve the overall quality of our services. This includes communicating changes to our services, system updates, and other relevant information that ensures you are well-informed.

Improvement and Development

We analyze collected data, including user feedback, to identify areas for improvement and develop new features or services. This analysis helps us optimize our offerings, based on legitimate interests to provide high-quality products and maintain customer satisfaction.

Profiling and Automated Decisions

We may create profiles using your data to personalize your user experience and tailor our services to your preferences. In some cases, automated decision-making, such as credit assessments, may be involved. We have safeguards in place to ensure fairness, transparency, and your right to request human intervention for significant decisions.

Enquiries and Dispute Resolution

We use your information to resolve disputes, respond to inquiries, and manage complaints. This helps us ensure efficient customer service and maintain a high standard of service delivery. The processing of this data is in our legitimate interest to uphold customer satisfaction.

Legal and Regulatory Compliance

Your data may be processed to ensure compliance with applicable laws, regulatory obligations, court orders, and government regulations. This includes providing information to regulatory authorities when legally required, such as during audits or investigations.

References for Third Parties

In certain cases, we may provide references or disclose information about you to third parties, such as credit agencies. This data sharing is based on our legal obligations or legitimate interests, and where applicable, your consent will be sought.

Surveys and Feedback

We may send surveys to collect your opinions on our services, which help us improve and tailor our offerings. Responses are anonymized and aggregated to ensure privacy. Your participation is voluntary and based on your explicit consent.

Data Analysis

We analyze data from cookies and tracking technologies to assess user interaction with our website. This helps us optimize performance, improve content delivery, and provide a seamless experience. Such processing is based on our legitimate interest to improve our service offering.

Marketing Communications

We may use your contact information to send you marketing communications regarding new products, services, or promotions. These communications are sent based on your prior consent or our legitimate interest in keeping you informed of our offerings. You may opt-out at any time.

Internal Business and Record Keeping

We use personal information for internal business purposes, including financial record keeping, audits, and meeting contractual obligations. These activities are necessary to comply with legal and regulatory requirements.

Corporate Restructuring

In the event of a merger, acquisition, or other corporate restructuring, your personal data may be transferred as part of the transaction. We will ensure your information is protected during such processes, based on our legitimate interests and legal obligations.

Security

We implement security measures to protect our premises and digital assets. This includes recording images via CCTV for physical security and maintaining logs of premises access. Such measures are in place to ensure a secure environment for both staff and visitors.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The specific retention period will depend on factors such as legal requirements, regulatory obligations, and the purpose for which the data was collected.

Data Security

We take data security seriously and implement robust technical and organizational measures to safeguard your personal information. These include encryption, secure servers, access controls, and regular security assessments to protect against unauthorized access, data breaches, and other potential threats.

Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws by implementing legal mechanisms such as standard contractual clauses.

Your Rights

You have certain rights regarding your personal information, including the following:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You can request the correction of inaccurate or incomplete personal information.
• Erasure: Under certain conditions, you may request the deletion of your data.
• Processing Restrictions: You can request a limitation on the processing of your data.
• Data Portability: You have the right to obtain and transfer your personal data in a machine-readable format.
• Objection: You may object to the processing of your data based on legitimate interests or for marketing purposes.
• Automated Decision-Making: You have the right to contest automated decisions that affect you and request human intervention.

To exercise these rights, please contact us using the details provided at the end of this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes, and we encourage you to review this policy regularly to stay informed about how we protect your data.

Complaints and Dispute Resolution

If you have concerns or complaints about how we handle your personal information, you can follow the process outlined below:

Contact Us

To submit a complaint, please contact us at:
Email: info@pipsengine.com

Complaint Procedure

• Submit Your Complaint: Provide a detailed description of your concern or issue, including any relevant information or documentation.
• Acknowledgment: We will acknowledge receipt of your complaint within [specific time frame].
• Investigation: We will conduct a thorough investigation of your complaint and may reach out for additional details.
• Resolution: A response will be provided within [specific time frame]. If you are dissatisfied, further action may include escalation to relevant data protection authorities.

Contacting Data Protection Authorities

If you believe that your complaint has not been adequately addressed, you may contact the relevant data protection authority. In Nigeria, this is the National Information Technology Development Agency (NITDA).